Return FAQS
What is your return policy?
We are happy to accept returns for eligible (see list of ineligible items below) items within 14 days for a full refund and within 30 days for store credit/exchange from the delivery date. Shipping fees are non-refundable. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.
Please note, once you have submitted your return request, you have 7 days to ship back your item(s).
Merchandise must be returned unused, with tags, and in the original packaging.
What items are not eligible for return/exchange/store credit?
Earrings
Body Jewelry
Custom/Personalized Items
Gift Cards
Final Sale Items
Damaged Items
What is your exchange policy?
Since our items tend to sell out quickly, we offer exchanges through our 'Shop Now' feature in our Returns portal, which lets you initiate a return and instantly shop for a new item. This feature ensures that the item is available and won't be out of stock by the time we receive and process the return.
If you need a replacement for the same item, please email our Customer Support Team at help@alexakelley.com and they will be happy to help.
How do I start an online return?
To initiate a return, please visit our Return Center
1. Enter your order number and shipping zip code to start.
2. Select the item(s) you want to return.
3. Follow the instructions to download the return label and how to ship your item(s) back to us.
How much is the return shipping fee?
A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.
When will I receive my refund?
Returns are processed within 7 - 10 business days from the time we receive it in our warehouse. Once processed, you will receive an email from Alexa Kelley with confirmation of your refund to your original form of payment. Please note, shipping and Route Package Protection fees are non-refundable. Credit card refunds may take up to 10 business days for your bank to complete.
What items are not eligible for returns?
Earrings
Body Jewelry
Custom/Personalized Items
Gift Cards
Final Sale Items
Damaged Items
Shipping Fees
Unapproved and/or ineligible items that are returned to us will not be accepted and will be sent back to the customer.
How do I return a gift?
To initiate a gift return, please visit our Return Center and click 'Start Gift Return Here'
I received damaged or incorrect items, what do I do?
If you received damaged or incorrect items, please send a photo to help@alexakelley.com within 48 hours of delivery so our Customer Support Team can better assist you.
FAQS
Contact Us
Still have questions? We're happy to help! Please use our CONTACT FORM or email us at help@alexakelley.com and we will get back to you within 24 - 48 business hours.