We are happy to accept returns for eligible (see list of ineligible items below) items within 14 days for a full refund and within 30 days for store credit/exchange from the delivery date. Shipping fees are non-refundable. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.

Please note, once you have submitted your return request, you have 7 days to ship back your item(s).

Merchandise must be returned unused, with tags, and in the original packaging.

What items are not eligible for return/exchange/store credit?

Earrings

Body Jewelry

Custom/Personalized Items

Gift Cards

Final Sale Items

Damaged Items

Since our items tend to sell out quickly, we offer exchanges through our 'Shop Now' feature in our Returns portal, which lets you initiate a return and instantly shop for a new item. This feature ensures that the item is available and won't be out of stock by the time we receive and process the return.

If you need a replacement for the same item, please email our Customer Support Team at help@alexakelley.com and they will be happy to help.

Return Instructions:

1. Sign in to your account: Sign In

- In the "Email" field, enter your email address, and then click "Continue".

- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

- Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Request return".

A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.

Returns are processed within 7 - 10 business days from the time we receive it in our warehouse. Once processed, you will receive an email from Alexa Kelley with confirmation of your refund to your original form of payment. Please note, shipping and Route Package Protection fees are non-refundable. Credit card refunds may take up to 10 business days for your bank to complete.

Earrings

Body Jewelry

Custom/Personalized Items

Gift Cards

Final Sale Items

Damaged Items

Shipping Fees

Unapproved and/or ineligible items that are returned to us will not be accepted and will be sent back to the customer.

To initiate a gift return, please visit our Return Center and click 'Start Gift Return Here'

If you received damaged or incorrect items, please send a photo to help@alexakelley.com within 48 hours of delivery so our Customer Support Team can better assist you.